Shipping & Returns
Shipping Policy
Employee Smart provides home delivery services for groceries, fruits, vegetables, snacks, sweets, pickles, and household products.
Delivery Timings
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Orders are usually delivered within the estimated delivery time shown during checkout.
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Delivery times may vary depending on location, weather conditions, traffic, or product availability.
Delivery Charges
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Delivery charges, if applicable, will be displayed during checkout before payment.
Address & Contact Details
Customers are requested to provide accurate delivery address and contact information to avoid delays or failed deliveries.
Employee Smart is not responsible for delays caused due to incorrect customer information.
Return & Refund Policy
Customer satisfaction is important to us. Refunds and returns are handled under the following conditions:
Eligible Refunds
Refunds or replacements may be provided if:
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Wrong product is delivered
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Damaged product is received
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Expired product is delivered
Snacks & Packed Items Policy
Refunds for snacks and packed food items are accepted only if:
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The packet is unopened
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The seal is intact
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The product is returned in original condition
Opened snack packets or partially used food items are not eligible for refund or return.
Perishable Products
Fruits, vegetables, dairy products, and fresh food items are generally non-returnable unless damaged or incorrect items are delivered.
Refund Processing
Approved refunds will be processed within 5–7 business days through the original payment method.
For any return or refund requests, customers can contact our support team through the contact details available on our website.
Thank you for shopping with Employee Smart.