Terms & Conditions
1. General
Employee Smart is an online grocery and home delivery platform offering groceries, fruits, vegetables, sweets, pickles, household products, and related items.
We reserve the right to update or modify these terms at any time without prior notice.
2. Product Availability
All products displayed on the website are subject to availability. We may limit quantities or discontinue products without notice.
3. Pricing
Prices listed on the website are subject to change without prior notice. While we try to ensure accurate pricing, errors may occasionally occur.
If a pricing error is identified after an order is placed, we reserve the right to cancel or modify the order after informing the customer.
4. Orders & Confirmation
Once an order is placed, customers will receive an order confirmation through email, SMS, or WhatsApp.
Employee Smart reserves the right to refuse or cancel any order due to:
-
Product unavailability
-
Incorrect pricing
-
Suspected fraudulent activity
-
Delivery limitations
5. Delivery Policy
Delivery timings may vary depending on location, weather conditions, traffic, or product availability.
Customers are requested to provide accurate delivery addresses and contact details.
Employee Smart is not responsible for delays caused by incorrect address information provided by the customer.
6. Cancellation & Refunds
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.
Refunds, if applicable, will be processed within 5–7 business days through the original payment method.
Perishable items such as fruits, vegetables, dairy products, and sweets may not be eligible for return unless damaged or incorrect items are delivered.
7. Payments
We accept online payments and other payment methods available on the website.
All payment transactions are processed through secure third-party payment gateways.
8. User Responsibilities
Customers agree not to misuse the website, attempt unauthorized access, or engage in fraudulent activities.
9. Privacy
Customer information such as name, address, phone number, and email will only be used for order processing, delivery, and customer support purposes.
We do not sell customer personal information to third parties.
10. Limitation of Liability
Employee Smart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
11. Contact Us
For support or queries, please contact us through the contact details provided on our website.
Thank you for shopping with Employee Smart.